EMF 2014 Post-race FAQs 
  
Please note: if you email in with a query which is answered here, you will NOT receive a response.

  1. When do entries open for the 2015 Edinburgh Marathon Festival? 
    Entries are open NOW. You can enter by clicking here.

  2. Where are my results? All results will be fully available on the event website after each race.  Full and final results will continue to be submitted to relevant parties for the purposes of verification of entries to other races and for ranking systems.

  3. How do I leave my feedback from the race?
    We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your My Details account and click on the questionnaire link. Thank you.

  4. Where do I get my finish certificate?
    Please visit the Marathon Photos website and type in your race number in the search box. In 'your race' you will see text saying "Congratulations on completing, with a finish time of xx:xx, download your free finish certificate.

  5. Where can I get my official photos?
    You can get your photos for the Saturday races here and for the Sunday races here.

  6. Why is my finish time not displayed?
    You will not have received a time if your chip was not worn on your race number as outlined in your Final Details document. If you lost, dropped or wore your chip incorrectly we will not be able to give you a time. If you did not get a recorded time on the 30km mat (furthest point of the route) we will not display your result.

  7. Where are my split and category times?
    Your split times and categories are shown in your My Details account.

  8. What do I do with my timing chip after the race?
    The timing chip is disposable, you do not need to return it to us.

  9. I did not finish, can I still get a finishers medal and a finishers goodybag?
    Sorry no, medals and finishers goodybags are a mark of achievement of finishing the race so it would not be fair to those that ran the full distance.

  10. When will I receive my iTab Medal Insert order?
    Your medal insert will be sent in the post 7-10 days after the event. If you never ordered one of these before the race, but would like to purchase one now, you can do so here

  11. I've not collected my baggage from the baggage truck.
    Please use the contact form below. Select 'event information' and send us a detailed description of the bag and its contents and we will investigate for you.

  12. The distance on my GPS Device says I ran more/less than the race distance.
    The course is measured by IAAF course certified measurers. GPS devices are not as accurate as many runners believe. Even if you had a perfectly accurate GPS device, you should expect it to record a distance slightly longer than the official length. For example, when you factor in the crowds and the water stops, it is nearly impossible to run the shortest possible path that the certifier takes when measuring the course.

  13. When will I receive my finisher's T-shirt?
    If you didn't receive a T-shirt when you completed your race, please get in touch with us via the online contact form and we will arrange to have one send out to you as soon as possible.


    General FAQs
     
  14. Can I transfer my place to another runner wanting to do the same race?
    Yes. Please click here for more information on transfers and withdrawals.
      
  15. Can I transfer my place to another race (eg Marathon to Half)?
    No, please click here for more information on transfers and withdrawals.

  16. I am injured or I want to withdraw/transfer my place, what do I do? 
    Just log into your account and press the withdrawal link under your entry. Entry fees are non-refundable. Entries CANNOT be transferred to a future event. Click here for more information.

  17. I want to enter more than one person - is this possible? 
    It is, however you need to create a separate 'My Details' account for each runner and use a separate password for each entrant.
      
  18. I haven't received my confirmation email, what should I do?
    Firstly, please check your spam. If you still can't find it then please contact us using the contact form below. If you do find an email from us in your spam, please mark it as 'not spam' or as a 'favourite' to ensure that our communications get through to you.
     
  19. I can't remember my password. 
    If you have forgotten your password please click here and use the reset password function on the log in page. 
  20. Is there a cut-off time for the marathon/half marathon?
    Yes, the events operate a strict maximum cut off time of 6 hours 30 minutes for the full marathon and 3 hours 15 minutes for the half marathon. The events are serious athletics endurance races which require a large amount of appropriate training and preparation in order to complete safely. Therefore we strongly discourage participants who do not intend to complete the course within these time limits. Any runner who does not complete the course within the time limit will not be permitted to complete the race and will not receive a result. a sweeper bus follows the race at 6 hour 30 minute pace for the full and 3 hour 15 minute pace for the half and if you are passed by the sweeper bus at any point and for any reason, you will be asked to get onto the bus which will transport you back to the finish area at the earliest possible opportunity. If you decide not to get onto the sweeper bus, your running number is recorded and you are removed from the race, from this point onwards you will be continuing independently of the event and at your own risk. You will be recorded as a DNF within the results of the event.

  21. Is there a cut-off time for the 10K and 5K events?
    Yes, the cut off time for the 10K is 1 hour 45 minutes and the cut off time for the 5K is 1 hour.  A sweeper bus follows the back of the race at this pace and if you are passed by the sweeper bus at any point and for any reason, you will be asked to get onto the bus which will transport you back to the finish area at the earliest possible opportunity. If you decide not to get onto the sweeper bus, your running number is recorded and you are removed from the race, from this point onwards you will be continuing independently of the event and at your own risk. You will be recorded as a DNF within the results of the event.

  22. Can I take part using a wheelchair or handbike?
    Yes. the Edinburgh Marathon Festival is an inclusive festival of running and we welcome entries from wheelchair and handbike users across all of our races. There are no separate wheelchair or handbike races, anyone entering the events will be included within the mass field for their respective race.

    Anyone taking part in a wheelchair or handbike must be self propelled for the entire race, therefore, participants in electric wheelchairs and individuals being pushed by a friend/colleague are not permitted on the course.

    We will do everything that we can to accommodate wheelchair and handbike users but there are also time limits which all entrants must stay within. Any entrants who are predicted to complete the course significantly ahead of the elite field can unfortunately not be accommodated on the course as the event operates on roads which are closed for a limited period of time and would not provide a safe route to anyone significantly ahead of the elite field. There are also maximum time limits for all races which are outlined above. These times are designed to be as inclusive as possible but anyone entering an event must be able to stay within the time limit as key course facilities such as closed roads, hydration stations and toilets cannot remain in place indefinitely.

    As event organisers we will ensure that we can accept entrants from wheelchair and handbike users across all events wherever possible but there may be some circumstances in which this isn't possible. If you are unsure as to whether the factors outlined above will impact upon your entry, please contact our event team using the contact form at the bottom of this page and we will be happy to help.

  23. Can I run in any of the EMF events pushing a pram, buggy or wheelchair?
    No. We only permit runners and self propelled wheelchairs on the EMF routes. Please do not plan to take part pushing any objects or carrying small children as this is not permitted. 

  24. When will I receive my merchandise?
    Official EMF items will be delivered within 3 weeks of your order. Overseas deliveries may take longer. To exchange/return any goods, please see our Merchandise Returns Policy here.
     
  25. Can I update my details (address, predicted time etc)?
    Yes. You can do this via your My Details account. The final date for changing these is Sunday 8th March 2015. If your surname has changed, please contact us using the form below and we can update this for you. 
        
  26. Can I wear my MP3 player? 
    This event is run under Scottish Athletics rules and therefore MP3 players or other devices plugged into the ear are not permitted whilst running for reasons of health & safety, both yours and other competitors. When you wear such a device you are unable to hear other competitors, cars, bicycles or marshals instructions

  27. Can you give me some information about travel options on race day?
    YES we can!  Please click here to go to our transport page.
      
  28. Where are the hydration (water/energy) stations on course?
    Click here to view where the hydration stations are for the marathon, relay and half marathon?  There will be High5 Energy gels at the energy stations.  There will not be energy drinks.
     
  29. Are there Pacers/ Pace setters at this event?
    NO. There are no pacers at this event.
      
  30. How can I guarantee that I will be in the same start pen as my friend that I want to run with?
    Unfortunately you can't guarantee it and we can't move you into the same start pen HOWEVER if you select a specific time as your predicted finish time, for example 4 hours 18 minutes, there is a higher chance of being in the same pen than if you select a more commonly selected finish time like 4 hours 30 minutes. All predicted times will be locked in on Sunday 1st March 2015 and therefore any updates must be completed in advance of this date.

  31. I don't want to enter online, can I pay for my entry over the phone or by cheque?
    No. With around 30,000 runners entering EMF races we can't make exceptions to our online entry process.
     
  32. Can Our Dynamic Earth help me with a question I have about EMF?
    No.  The EMF Hub is based at Dynamic Earth ONLY on the Friday and Saturday of the EMF weekend.  Dynamic Earth staff are not able to give any information about the event, either in person, by email or over the phone.  Please do not contact Dynamic Earth with questions about EMF and instead use our contact form below if your question is not answered in these FAQs or anywhere else on the website.  
     
  33. I want to enter my child in to one of the junior races - how do I do this?
    What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.
      
  34. Can I use my Edinburgh Marathon time as a qualifying time for the Boston Marathon? 
    Yes - The Edinburgh Marathon is certified by AIMS and therefore Edinburgh Marathon times can be used when applying for the Boston Marathon.
     
  35. My running club isn't listed? What should I do?
    If you can't find your running club listed in the drop down menu, please contact us using the form below and we can add it to the list for you. To update your running club at any time, all you need to do is alter your information in the 'My Info' section of your 'My Details' account.
     
  36. Can I get me entry re-instated after I have withdrawn?
    No, if you have opted to withdraw from the event, your entry cannot be reinstated. We would therefore advise that you think carefully before withdrawn or transferring your place in the Edinburgh Marathon Festival.

Charity Runner FAQs
Please click here to view our Charity Runner FAQs

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